150 East High Street
London, OH 43140
We can be reached via e-mail.
or you can reach us by telephone at (740) 852-3805.
By accessing any area of the website and shopping on it you agree to be legally bound and to abide by the following terms. If you do not agree to these terms, you may not use this site. Wyvern Productions reserves the right, at any time, to change, modify, alter, or update the terms and conditions governing your use of this site, as deemed necessary. By using the site you also agree to follow the terms and conditions set forth by those changes. Any changes or modifications to the site are effective immediately upon notice thereof, as published and/or posted on the site.
Wyvern Productions respects your privacy. Wyvern Productions does not buy, sell, rent, lease, hock, barter, donate, or share email addresses or identifiable information regarding its customers in any way. Any information collected regarding our customers is held with the utmost care and security and will not be used outside Wyvern Productions without your notification and permission.
For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).
We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.
Some of the information we collect is used for internal review and is then discarded, used to improve the content of our Web page, or used to complete sales transactions. No information is shared with other organizations to help them contact consumers for marketing purposes, nor is it shared with other organizations for commercial purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail or writing to us at the above address.
If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by email or writing to us at the above address.
Please provide us with your exact name, address and phone number. This information will be held in confidence and will not be made available to other reputable organizations.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically, we will use for these new purposes only data collected from the time of the policy change forward.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing or writing us at the above address.
Upon request we provide site visitors with access to a description of information that we maintain about them. Consumers can access this information by emailing us or writing to us at the above address. Consumers can have this information corrected by sending us an email or writing to us at the above address.
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact:
Wyvern Productions reserves the right, without prior notification, to refuse service to any user or limit the order quantity on any items we deem necessary. Verification of information prior to the acceptance or any order may be required. No international orders will be accepted.
For most orders, complete payment is due upon order. For custom designs, a digital proof will be created for approval. Due to the time and effort involved with custom embroidery designs, before producing a proof we require a non-refundable, minimum good faith deposit of $50 or 50% of estimated cost, whichever is less. At that point a digital proof will be developed and sent with the firm total price. Once the design is approved, a minimum 50% payment (less the deposit) is required to complete the work. The remaining 50% will be due on completion. Payments can be made via PayPal or via check through US Mail.
If for some reason we choose to alter the above terms, a Net 30 arrangement will be made. Any payments not received within the 30 days will be assessed a 12.99% Finance Charge for each additional 30 days or portion thereof.
Embroidered, decorated, or personalized items may only be cancelled prior to production. A 15% restock charge will apply on cancelled orders prior to their decoration. 85% of the order cost will be credited to the customer's account upon receipt of order cancellation. Requests to cancel a decorated merchandise order may be called in to 740-852-3805 or Contact Us by using our online form. Include your name and PayPal account number/e-mail.
We strive to satisfy our customers and will make every effort to correct our mistakes. Decorated items cannot be accepted for return unless defective, damaged or incorrect items shipped. Samples to verify color and sizing may be available for inspection by customer prior to placing final order. Call or write within 10 days of receipt of defective decorated or any blank merchandise for a return authorization number which must be clearly labeled on the outside of the box of any authorized returns. Any items returned without an authorization number will not be credited or returned. Return shipments are at customer's expense. Shipping charges are non-refundable.
Wyvern Productions charges a $30.00 fee for any returned checks. Any fees, legal or non-legal, occurred in the collection process will be charged to the party responsible. This policy extends to credit card fraud also.
The user and/or customer is responsible for, and must provide, all computer, telephone and other equipment and services necessary to access this website. In addition, the user-customer is responsible for any access charges incurred through online services, telephone companies or Internet Service Providers used in obtaining access to the site.
The site user represents and warrants to Wyvern Productions that he/she has the right to use, copy and distribute each trademark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illusion of any person or any other intellectual property in the way it is to printed on, sewn, or otherwise applied to the products ordered by the user or customer from Wyvern Productions.
The user/customer warrants that, in obtaining the material and submitting it to Wyvern Productions for reproduction, he/she has not violated the property rights of a third party. The user/customer further agrees to indemnify and hold harmless Wyvern Productions and its owners, officers, employees and agents from any suit, demand, claim, loss, liability, damage or expense made against Wyvern Productions by reason of breach of this warranty, and also agrees to pay any judgment or settlement offer resulting from any suit, demand, or claim and to pay any attorney's fees incurred by Wyvern Productions in defending against any such suit, demand or claim.
The burden of determining that any material is not protected by trademark or other proprietary right rests with the user/customer. The user/customer is solely responsible for obtaining proper permissions and licenses, except as may be permitted by copyright law, from third parties whose rights may be violated or infringed upon by the use of any material protected by trademark, service mark, copyright or other proprietary rights.
A customer may not use any logo or other graphic material in a manner that may infringe upon copyright, trademark, service mark or other proprietary mark. A customer also may not use any logo or trademark in a vulgar, libelous, disparaging or otherwise unlawful manner.
Wyvern Productions assumes no responsibility for damages or any wrongdoing that the customer may cause using a logo, trademark or copyrighted item. The customer further agrees to indemnify and hold Wyvern Productions harmless from and against any suit, demand, claim, loss, liability, damage or expense made against or incurred by Wyvern Productions by reason of the unauthorized, improper, or illegal use of any logo or trademark or copyright that is printed on, sewn or otherwise applied to merchandise ordered or purchased by the customer through Wyvern Productions.
The user acknowledges that use of this site is at his/her sole risk. The site is not warranted to be error free or uninterrupted; hence, there is no warranty as to the results obtained through use of the site. This site and all its contents are provided on an "as is" basis without warranties of any kind, either express or implied, including without- limitation Warranties of Title or implied Warranties of Merchantability or Fitness for a Particular Purpose.
The user acknowledges, by his/her use of the site, that site usage is at his/her own risk, that the user assumes full responsibility for all costs associated with all necessary servicing or repairs of any equipment used in connection with use of the site, and that Wyvern Productions shall not be liable for any damages of any kind related to the user's use of the site.
Wyvern Productions liability to the user, if any, shall not exceed the total of the invoice for products and services provided on the transaction or dispute. Wyvern Productions shall not be liable for indirect, incidental, consequential, reliance or special damages for harm to business, lost profits, lost savings or lost revenues, whether or not Wyvern Productions has been advised of the possibility of such damages.
Wyvern Productions shall not be liable for any damage that the client/user may suffer arising out use, or inability to use, the products and services provided hereunder unless such damage caused is an intentional act of Wyvern Productions.
The company shall not be liable for unauthorized access by third parties to the user's transmission facilities, premises or equipment or for unauthorized access to or alteration, theft, loss or destruction of user's network, systems, applications, data files, programs, procedures, or information through accident, fraudulent means or devices, or any other method.
These limitations of liability shall apply regardless of the form of action, whether in contract, warranty, strict liability or tort, and shall survive failure of an exclusive remedy. The provisions of this paragraph will survive any sale completed with the client and any change or elimination of these Terms of Service and or the Wyvern Productions web site.
Unless otherwise noted, all site design, text, graphics, interfaces, and the selection and arrangements thereof are © 2003-2021 Wyvern Productions. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Wyvern Productions or using this site as a shopping resource. Any other use of materials on this site or any Wyvern Productions sub-site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of Wyvern Productions is strictly prohibited.
All of the stock embroidery designs (shown at this site) have been copyrighted by the respective companies or individuals. ALL RIGHTS RESERVED. The designs are reproduced with the prior, written consent of the respective owners. Making a copy, by any means, of this artwork is a violation of copyright law.